How do I obtain a quote?
Simply contact us the friendly Vivid Print team to discuss your requirements.
How do I place the printing order?
Printing from us is easy!
- Select the product you’d like to print
- Add products to your cart
- Choose or Add delivery address
- Use a preferred payment mode and confirm the order
How can I track my order?
it’s easy! Just go to Account & click on the Order you want to see.
Can I change the product after I have placed an order?
Yes you can change your order before we sart printing. you can change the quantity, product, customization or any product configuration before we start printing. if printing strted then change of the order is not possible. To make speedy shipping normally we start our printing next day of your order confirmation.
How Can I change the product?
Please feel free to contact us for the product change if you deceide to change the product. Customer need to pay any extra price for the new product in case of any change in price.
Can I modify my order after placing it?
yes. You can make any changes to the design after placing the order before the printing start. We understand that in cases, you may want to alter the quantity of a product or configuration of product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.
How quickly can I get my order shipped?
- Fast and zippy, our delivery shall be!
- Orders will be print and shipped before the order lead time you see on the product page.
- Please let us know if need more speed on printing.
I missed the delivery of my order today so what can I do now?
No fear! The delivery of your order is automatically rescheduled on the next working day.
Can I accept the package after checking the contents inside it?
Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
My order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you. You can also track its status by visiting My Orders.
Can I change the delivery time for my order?
Sorry about this. Delivery time for an order cannot be changed yet.
Can I prepone or postpone the date of delivery?
Sorry, this option is not available yet. We accept postpone of shipping by one week not more than that.
I have a complaint about the courier guy who came to deliver my order.
We’re sorry to hear that. Please let us know the details by contacting our Customer Support & we’ll look into this for you.
Why am I not able to track my order?
Please check after 48 hours as the tracking ID for your order will take some time to be activated once it’s shipped.
Why my order was undelivered and returned to warehouse?
Your order was undelivered and Returned to Origin due to any of the followig reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available / Army area. In this case, you will not receive any refund; however, we will re-ship your order customer need to pay shipping charge for second time shipping.
What should I do if my order and design is approved but not yet dispatched for a long time?
Please contact our Customer Support so that we can look into this.
I haven't received the invoice for my order.
A hard copy of the invoice is sent along with your order. We also attach a soft copy of the invoice to the delivery confirmation e-mail we send you. Invoices are available on the My Orders page if you need them later anytime.